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Fwd: Re: Advertising of the list -Reply

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Bill wrote:
"Opinions (both favorable as well as unfavorable (on this as well as =
other topics)) should be treated as such from the readers. I personally =
find it significant if there were a lot of negative comments about the =
tech. support by xyz company for example. I can tolerate shortcomings in =
the software with a company that was responsive rather than vice versa. =
Every piece of software has its shortcomings (yes, Bill Gates, even =
Win95)."
In theory, I agree with Bill, however, reality is never so clear.  =
Assume for the moment that the user is unable to communicate his problem =
sufficiently enough for the tech support technician (or software =
developer) to pinpoint the cause and recommend a solution.  This may not =
have been a common occurrence with Structural Engineering software, but =
has caused me hundreds of dollars in long distance phone support with =
major companies.  In most cases, I found that the tech simply did not =
understand either my question, misinterpreted the nature of my problem =
or led me down a wrong path to be left hanging until the next call.  =
This happens often and just as often proves to be a technical problem =
with another program that interferes with the one I'm complaining about.
Granted, this does not address blatant bugs that are never properly =
addressed, but should I decide to "flame" the vendor for his inability =
to solve my problem I may be doing him/her an injustice since the really =
problem was not his software. This is common in operating systems such =
as Windows where two or more programs compete for the same memory =
address and one may not recover well.
The point is that I may be mad as heck with vendor A when the problem is =
really with vendor B.=20
I stand by my statement that each of us needs to post responsibly and =
not defiantly. Maybe the misunderstanding is ours!

Dennis Wish PE


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From: "Dennis S. Wish PE" <wish(--nospam--at)cyberg8t.com>
To: "'seaoc(--nospam--at)seaoc.org'" <seaoc(--nospam--at)seaoc.org>
Subject: RE: Advertising of the list -Reply
Date: Wed, 26 Mar 1997 09:47:29 -0800
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__________________________________________________

Richard Lewis, P.E.
Missionary TECH Team
rlewis(--nospam--at)techteam.org

The service mission like-minded Christian organizations
may turn to for technical assistance and know-how.